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People Passion Potential

Virtual Care Centre Operator (Nights)

Job Category:
Care and Support
Salary Details:
£11.30 ph
29 Sep 2021
Vacancy Type:
Permanent - Part Time
About The Role
Community Integrated Care is currently seeking a dedicated and compassionate Virtual Care Centre Operator to provide the first point of contact service for individuals accessing support through Technology Enabled Care devices.
To monitor the TEC platform and to determine and provide the appropriate response to meet people's individual needs. To ensure that all users of the TEC service are safe and feel supported in all aspects of daily living, so that physical, emotional and social needs are met in accordance with their support plans enabling people to dare to reach their goals and aspirations as independently as possible.
This role will be based at our Widnes Head Office.
About You


SVQ Level 3 Health and Social Care (Scotland) or Level 3 Diploma in Care (England)


  • Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful.
  • Understanding of person-centred support
  • Proven track record of working in a health or social care setting
  • Previous experience of working across multiple sites
  • Previous experience of working with various client groups

Skills / Abilities

Demonstrating Personal Qualities – A Place I Belong/ Changing Lives - It’s all about you…you’ll have high level of self-awareness and enjoy developing new skills and abilities. Your values are important to you and aligned with ours – you work to a high standard and you will always do the right thing.

Working with People – Better Together - We work better when we work together – you will be a natural at developing relationships with others, working together as part of a team, and encouraging others to contribute. A people person, you will develop networks in your local community to enhance the lives of the people we support.

Leading/Managing Services – Purpose with Passion/ Changing Lives - You are passionate about enabling people to live the life they want to lead. You accept your own mistakes and learn from them, rather than blaming others. You set a good example to others by role-modelling our values.

Delivering Results/Improving Services – Dare to be the Best - We all have the power to make a difference…you actively seek out opinions from people who use the service, their families and carers to make improvements. You are not afraid to speak out when it really matters, when you can see something that’s not right. You are always looking for opportunities to develop and improve yourself and new ways of doing things where you think something can be done better.

Working for Us
What is "The Deal" for you?
  • Flexibility! 24 hour post- 2 night shifts a week
  • Competitive Salary: £11.30 per hour 
  • Pension: contributory pension scheme
  • Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
  • Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible 
  • Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people! 
  • Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.